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Customer Service Representative


Enthusiastic about ensuring optimal customer service in the industry. Energetic team player with top-notch organizational skills. Qualified with 7 years in fast-paced customer service and call center environments. Personable and professional under pressure. Superior computer skills and telephone etiquette. Specialist with over Bilingual, award-winning customer service employee with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution.


Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Excellent communicator with 4 years in a demanding call center environment as a Customer Service Representative. Patient and empathetic with extensive background in conflict resolution and customer care.


Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Expertise in delivering support services and resolving customer complaints. Adept at working in diverse retail and customer service environments. Technically-savvy with outstanding relationship building, training and presentation skills. Dynamic communicator who consistently exceeds goals and company expectations.


Client-focused Sales Representative with 3+ years of providing solutions to customers. Solid understanding of the [systems and program areas]. Professional with strong leadership and relationship-building skills. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.


  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Answered an average of 350 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Successfully acquired an average of [Number] new customers per month, generating a [Number] % growth in revenue.
  • Implemented marketing strategies which resulted in [Number] % growth of customer base.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Folded and arranged garments in attractive displays.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Set up and explained new membership contracts.


  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Contributed to annual store sales of $[amount] million per year.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Scored in top 10% of employees in successful resolution of issues
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service, including giving fashion advice.
  • Executed in-season pricing strategies, including promotions and markdowns to reach financial targets.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete an average of [number] customer purchases.
  • Created and maintained an organized database to develop promotional sales.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Achieved sales goals and service performance requirements of $[amount] through new customer sales.
  • Designed displays to make the store experience interactive, engaging and reassuring.


  • Increased sales by 12% within a 1 year span through suggestive selling and providing support to the marketing team for visual merchandising projects.
  • Singlehandedly catered to over 100 customers within one day in the event of increased rush due to the approaching Christmas holidays.
  • Promptly responded to a sticky situation between another customer service representative and a valued client, saving the company from losing its prized clientele.
  • Implemented new customer service policies and procedures which provided an umbrella for CSRs in the event of serious complaints.
  • Built sustainable relationships with 40 corporate account holders, resulting in increased trust and eventual increased business opportunities.
  • Introduced a novel order placing system, reducing order-taking time by a staggering 60%.


  • Customer Service Management
  • Complaint Resolution
  • Training Development Aptitude
  • Retail Operations Management
  • Cash Flow Management
  • Customer Satisfaction
  • MS Windows Proficient
  • Front-End Supervision
  • Budgeting and Finance
  • Strong Verbal Communication
  • Critical Thinking
  • Sales & Margin Improvement
  • Strategic Sales Knowledge
  • Teambuilding & Training
  • Shipping and Receiving
  • Cost-Reduction Strategies
  • Order Fulfilment


  • Microsoft Certified Application Specialist (MCAS)
  • Sales Manager Certificate
  • Computer Training Certificate
  • Adobe Certified Expert (ACE) - Photoshop
  • Sales Essentials Certificate


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+ Delivery Time 3 - 5 days
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